Saint Francis University
participates in Federal student aid programs that are authorized under Title IV
of the Higher Education Act of 1965. A participating institution must be
legally authorized to operate with the State in which it is located. Title 34
CFR §600.9 requires States to have a “process to review and appropriately act
on complaints concerning the institution including enforcing applicable State
laws.” Title 34 CFR §668.43(b) requires that institutions:
“make available for review to any enrolled or prospective
student upon request, a copy of the documents describing the institution’s
accreditation and its State, Federal, or tribal approval or licensing. The
institution must also provide its students or prospective students with contact
information for filing complaints with its accreditor and with its State
approval or licensing entity and any other relevant State official or agency that
would appropriately handle a student’s complaint.”
To comply with this regulation,
Saint Francis University provides the following information to our prospective
and current students.
Saint Francis University makes
every effort to resolve student complaints internally, using policies and
procedures outlined in the current University Catalog or Student Handbook. The
institutional complaint process for distance learning students is the same for
all students regardless of physical location. It is expected that students will
fully utilize any and all such administrative procedures to address concerns
and/or complaints in as timely a manner as possible. For procedures regarding:
resolution cannot be reached following the Universities Student Complaint
All U.S. States, except California, are SARA member states, along with the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Visit the NC-SARA website for further information. Students residing in non-SARA states or territories should consult the list
of non-SARA State agencies for further instruction for filing a complaint
in their respective state of residence.
Further information on SARA and the SARA complaint process:
complaints may be filed with the Middle States
Commission on Higher Education, the University’s regional accrediting agency, once all other avenues
provided by the University and the State agency or SARA have been exhausted.
The link above provides information on the Commission’s complaint policies and
Middle States Commission on Higher Education
3624 Market Street, 2nd Floor West, Philadelphia, PA 19104
Telephone: (267) 284–5000
E-mail: firstname.lastname@example.org Spanish: españolinfo@msche.org
General Link: www.msche.org
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