Meet Frankie — Your 24/7 AI Chat Companion at Saint Francis University
College life is full of opportunities, challenges, and questions. Whether you're trying to find a tutor, understand your financial aid, or get involved in campus life, it helps to have someone always available to guide you.
That's where Frankie comes in. Frankie is Saint Francis University's new AI-powered texting chatbot. Available 24/7, Frankie is here to support you throughout your college journey by providing timely information, connecting you with campus resources, and answering your questions in real time.
Who is Frankie?
Frankie is a smart, approachable, and always-available resource designed to help students succeed at SFU. Through simple text messages, Frankie can guide you through a wide range of topics and services, including:
- Academics
- Find tutoring support, connect to academic advisors, learn study strategies, and stay on top of your class schedule.
- Financial Aid and Billing
- Get help with FAFSA, financial aid applications, payment plan options, and more.
- Student Life and Activities
- Discover clubs, organizations, student leadership opportunities, and upcoming events.
- Health and Wellness
- Learn about mental health resources, counseling services, and campus recreation programs.
- Campus Information
- Get directions, office hours, deadlines, and other helpful tips for navigating student life.
Frankie will continue to improve through your interactions. The more students engage, the more Frankie learns how to offer better, more personalized support.
How Do I Start Chatting with Frankie?
Frankie will send an introductory text message to every new undergraduate student at Saint Francis University during their first semester. Once you receive that first message:
- Save Frankie's number to your contacts.
- Reply whenever you have a question or need assistance.
If you haven’t received a message or need to update your phone number, contact the Registrar’s Office with your student ID and current phone number.
Frequently Asked Questions
What happens when I text Frankie?
Frankie replies with helpful answers or connects you to the right person or office if further help is needed.
What kinds of things can I ask about?
Most students ask about academic support, financial aid, registration, campus activities, and wellness resources. Frankie is equipped to handle all of these and more.
Is my information private?
Yes. While your texts are not anonymous, they are monitored by SFU staff to ensure quality responses and protect your privacy.
Can I opt out of messages?
Yes. You can opt out at any time by replying with the word "STOP."
What if Frankie doesn’t know the answer?
Frankie will connect you with a person who can help.
Your Campus Companion
Frankie is more than just a chatbot. It’s a trusted companion ready to walk with you through the ups and downs of college life. Available anytime you need support, Frankie helps you make the most of your experience at Saint Francis University—one message at a time. Get ready to hear from Frankie soon. And when you do, don’t hesitate to reply. College just got a little easier.