Saint Francis University

Technology Support for Students:

This document is intended to provide you with technical support resources and troubleshooting information to aid you in successfully accessing course materials and educational resources. Within this document, you will find:

• Frequently Asked Questions - Download as: (PDF) (Word)
• A Technology Support Flow Chart - Download as: (PDF) (Word)

Please utilize this information before contacting technical support.

Information items to have on hand before contacting technical support:

• Your username and password.
• What operating system you are using.
• What internet provider you are using.
• E-mail Address.
• A return phone number in-case of a disconnected call or a need to call back.
• What is the best time to contact you and what time zone should be referenced.
• What error message(s) you are receiving.
• Internet browser and version you are using.

Before calling Saint Francis University CERMUSA technical support, perform the following actions:

• Access the CERMUSA test page at:
  http://paonline.cermusa.francis.edu/idctest
• Have computer on and ready to troubleshoot with a technical support representative.

To contact CERMUSA technical support:
Phone: 1-866-476-0382
E-mail: idcsupport@cermusa.francis.edu

Systems Requirements

Must have at high-speed bandwidth; examples – DSL, Cable modem, T1, Satellite, and Fractional T1.

· Additional software required for Blackboard:

o Microsoft Word 97 -2007
o Microsoft Excel 97 - 2007
o Microsoft PowerPoint 97 -2007
o Apple Quick Time 6 (plug in)
o Shockwave, Flash & Authorware
o Adobe Acrobat Reader
o Real Networks RealPlayer
o Microsoft Media Player 9.0 or later

 Each course may require additional technologies and will be listed within the course syllabi. In particular, courses may utilize Wimba for interactive components.
Students must have a headset with a boom microphone for this application. Web cameras may be utilized with Wimba and the following web cameras are supported: